Privacy Policy of Tiffin Metal Products

Last updated: February 15, 2021

Tiffin Metal Products Co.™ and Tiffin Metal Products Switzerland, collectively “Tiffin Metal Products”, operates and (“Websites”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of our Websites. We use your Personal Information only for providing and improving the Websites. By using the Websites, you agree to the collection and use of information in accordance with this policy.

1. Protection of personal data

We use reasonable administrative, technical, and physical safeguards to protect your personal information, taking care of its integrity and availability and avoiding its damage, loss, alteration, destruction, or unauthorized use. Although we will do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to or via our Websites and any transmission is at your own risk.

2. How we collect personal information

We may collect personal information about you from various interactions on our Websites. These interactions may include filling in a webform or signing-up for newsletters, catalogs, or other marketing materials.

We may also collect certain online identifiers, which may be considered personal information, through your use of our Websites. This information includes online activity information and technical information about your usage activities, to the extent that such information constitutes personal information. We may also set cookies on your web browser or use other tracking technologies when you interact with Websites, applications, or advertisements in our network. This allows us to collect certain Websites’ usage data and online identifiers which, under certain privacy regulations, may be considered personal information. However, in many cases such data may be aggregated or anonymized and may only ever be used to attempt to identify you as an individual where we have a legal basis to do so. For more information, refer to our “Cookies Notice” in section below.

3. What personal data we collect and process

Tiffin Metal Products collects several different types of personal data for various purposes. Personal Data may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City

4. How we use the personal data

Tiffin Metal Products uses the collected personal data for various purposes:

  • To provide you with services
  • To notify you about changes to our services and/or products
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our services
  • To detect, prevent and address technical issues
  • To distribute marketing materials (newsletters, catalogs, etc.)

5. Legal basis for collecting and processing personal data

Tiffin Metal Products legal basis for collecting and using the personal data described in this Privacy Policy depends on the personal data we collect and the specific context in which we collect the information:

  • Tiffin Metal Products needs to perform a contract with you
  • You have given Tiffin Metal Products permission to do so
  • Processing your personal data is in Tiffin Metal Products legitimate interests
  • Tiffin Metal Products needs to comply with the law

6. Links to Third-Party Websites

Our Websites may also contain links to and marketing from the websites of third-parties. We have no control over the content or operation of these websites, nor do we control the confidentiality or privacy practices of the website operators. Consequently, any personal information you submit through such website is governed by the privacy policies of the website in question. It is therefore your responsibility to find out about the third-party policies to protect your personal information when visiting these third-party websites.

7. Collection of Personal Information from Minors

Our Websites are not designed or intended to attract children under 16 years of age, and we do not knowingly collect information from minors. By using our Websites, you hereby represent that you are at least the age of legal majority in your place of residence.

8. Sharing of Your Personal Information

We may disclose your personal information to dealers and other third-party service providers. In the past, we may have disclosed to such third-parties any of the categories of personal information outlined in the above section, “What personal data we collect and process” wherever we have legal basis for such sharing. However, we endeavor to share only the minimum relevant personal information that is required to fulfill the business purpose for sharing such personal information.

We may disclose, and may have already disclosed, personal information to the following categories of third-parties:

  • Our service providers - Our business partners, suppliers and sub-contractors who help us provide our Websites, products and services, or manage our affiliate and business partner (e.g., dealer) relationships. This includes, for example, our dealers (and any other distributors) and shipping providers;
  • Our professional advisers - including accountants, lawyers and other professional advisers that assist us in carrying out our business activities;
  • Government authorities and third-parties involved in legal or regulatory action - External agencies and organizations (including the police and the relevant local authority) for the purpose of complying with applicable legal and regulatory obligations.

9. Retention of personal data

Tiffin Metal Products will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.

Tiffin Metal Products will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

10. Where we transfer your personal information

We are headquartered in the United States and we will process your personal information in the United States. Your personal information will be transferred to and stored in the United States.

If we transfer personal information outside of the European Economic Area (EEA) we will implement appropriate and suitable safeguards to ensure that such data will be protected as required by applicable data protection law. For further information as to the safeguards we implement please contact

11. Cookies Notice

Cookie Overview and How They are Used on Our Websites

Our Websites use cookies to distinguish you from other users of our Websites. Cookies are pieces of information stored directly on the device you are using by your browser. Cookies allow us to recognize your device and allow our Websites to remember certain information about you (such as whether or not you have been on our Websites before) and to perform analytics and other functions in relation to your, and others’, use of our Websites. This helps us to provide you with a good, secure, and personalized experience when you browse our Websites and allows us to improve our Websites over time.

Cookies set by us on our Websites are called “first-party” cookies, used to help evaluate and enable performance and the secure functionality of our Websites. These may enable us to collect or remember certain usage data and data about your device. This may include data on website pages visited prior, during and after visiting our Websites, clicks or interactions made with the pages on our Websites, consents and preferences, time spent on our pages and date/timestamps of visits and interactions, device identifiers such as IP address or operating system type, and browser type.

We may also use “third-party” cookies, which are cookies from a website domain other than our Websites. These could be used for our Websites’ analytics, site functionality, security, and marketing efforts by sharing usage and device-related data with relevant third-parties.

We, and third-parties performing services on our behalf, may use cookies for security purposes (for example, in helping prevent fraud), to facilitate navigation, to display information more effectively, and to personalize your experience while using our services. In addition, we may use the information to gather statistical information about the usage of our services in order to understand how they are used, continually improve their design and functionality, and assist us with resolving questions about them.

Your Choices Regarding Cookies

The first time you visit any of our Websites, and depending on your jurisdiction, you may be displayed a banner providing you with information about the use of cookies on our Websites. Your web browser can be set to allow you to control whether you will accept cookies, reject cookies, or to notify you each time a cookie is sent to your browser. If your browser is set to reject cookies, websites that are cookie-enabled will not recognize you when you return to the website, and some website functionality may be lost. The Help section of your browser may tell you how to prevent your browser from accepting cookies.

Google Maps

Our Websites use Google Maps APIs to enable mapping functionality. To better understand Google's Privacy Policy, please refer to

Types of Cookies on Our Websites

We use the following types of cookies for the following purposes:

Strictly Necessary Cookies: These cookies are essential for you to browse our Websites and use their intended functionality, including accessing secure areas of our Websites. These cookies cannot be opted-in or out of.

Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Websites. They help us to know which pages are the most and least popular and see how visitors move around our Websites. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Functional Cookies: These cookies enable the Websites to provide enhanced functionality. They may be set by us or by third-party service providers whose services we have added to our pages.

Marketing Cookies: These cookies may be set on our Websites by our advertising and marketing service providers. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. They are based on uniquely identifying your browser and internet device. This recognition is used to serve relevant adverts, links, or other information about our products and services to users visiting other websites after having previously visited our Websites or interacted with our products and services. If you consent to these cookies, you may experience targeted advertising.

Do Not Track and Third-party Tracking Disclosure

Certain mechanisms may allow you to send web browser signals, known as “Do Not Track” (“DNT”) signals, indicating your choice to disable tracking on our Websites. We do not respond to browser “Do Not Track” signals currently. We may not be aware of or able to honor and respond to every such mechanism. More information about “Do Not Track” is available at

Third-parties, other than our service providers (such as our Websites’ analytics provider), do not have authorization from us to track which website you visited prior to and after visiting our Websites. That said, we cannot control third-party tracking and there may be some third-party tracking that occurs without our knowledge or consent.

12. Privacy rights

If you are an EU Resident, you may have certain rights in relation to the personal information we have collected about you. These rights are not absolute and do not apply in all cases. We will never discriminate against or provide discriminatory treatment to any individuals exercising their privacy rights under applicable regulations. If we are not able to meet your privacy rights request, we will explain why, and provide details of any further action you may take.

Your privacy rights are detailed below:

  • Right of Access: You may have the right to make a request for details of your personal information and a copy of that personal information.
  • Right to Rectification: You may have the right to have inaccurate information about you corrected or removed.
  • Right to Erasure: You may have the right to have certain personal information about you deleted from our records.
  • Right to Restrict: You may have the right to ask us to use your personal information for certain restricted or specified purposes only.
  • Right to Object: You may have the right to object to us collecting, using, sharing, or storing (collectively “processing”) your personal information in certain cases.
  • Right to Data Portability: You may have the right to ask us to transfer your personal information to another company or individual in a computer-readable format.
  • Rights in Relation to Automated Decision Making: You may have the right to not be subject to automated decision making, or the right to have a manual review of the decision, as well as be informed of information regarding the logic used to make any automated decisions.

To make a request related to the above privacy rights, please contact us via email at, providing us with details on the request type you wish to make.

Alternatively, privacy rights requests can be initiated through our office’s toll-free phone number at 800-537-0983 or + 41 26 425 40 40.

EU Residents have the right to complain to the relevant data protection authority where you think we have not used your personal information or met your rights in accordance with relevant data protection law. You can find the contact information for the EU Data Protection Authorities here:

Changes to This Privacy Policy
This Privacy Policy is effective as of February 15, 2021. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically.

Contact Us
If you have any questions about this Privacy Policy, please contact us at